Support, response time

Support
1

Hi! Is it still possible to ask for support at the bug report form? I get no message that confirms that my report has been sent, and have been waiting almost a week now for an answer. Please give me a tip and tell me what email I can write to for support. All the best from Trondheim, Norway,

2

Hi Gyrid,

I’m sorry that you have been waiting for a response, your support request did come through on the support@echoes.xyz email address which is the correct address. The last two weeks have been very busy, we’re a small team and Josh has been working overseas on a project and other staff were on leave. I understand that Josh replied to your email personally today, hopefully we’ll get you up and running again very soon! Kind regards Ganga

1 Like
3

Hi Ganga,

Thanks for the answer. And yes, hopefully I will sort out the issues with your help :slight_smile: Kind regards, Gyrid

4

Still waiting for a reply on my last question to support, and grateful if it is possible to answer me within a few days.

Kind regards,
Gyrid

5

Still waiting for reply on my last support email, would be very grateful to get an answer!

6

Hey Gyrid. I believe we’ve answered all your queries now?

7

Still do not understand why echo 19 and 20 does not play any sound when triggered: Det å bevare, det å rive ned - kunstneriske undersøkelser i Elgeseter gate - a geolocated audio walk by Gyrid Nordal Kaldestad on ECHOES

8

Hey Gyrid, you’ve already emailed about this and opened a separate thread here. This is a really tricky problem, not least because it’s the last item in a walk with a lot of logic in it. We are looking into it.

9

Yes, I know, tried to understand it and tried different approaches for some weeks, but cannot find out what the problem is. Great if you can see why it does not play! And if there is a limit to how much logic it is possible to have, it is also good to know.

10

Hey Gyrid, I found the problem. Do you have access to the Echoes TestFlight version of the iOS app?

11

Hello, Yes, the one that makes you test remotely?

12

Er… Do you have the TestFlight app installed on your device and access to ECHOES through that?

13

I downloaded test flight now, and it triggered sound. But shouldn´t it work in the “regular” app? best, Gyrid